Send us a message
Prefer email? Write to [email protected], or call +1-302-770-6640. One inbox handles product, order, documentation, privacy and legal questions.
How to Contact Vinnix
Whether it's about a Vinnix product, an order you've already placed or the documentation we publish, choose the inquiry type that fits below and our team will review your request.
Prefer to talk it through? Call us on +1-302-770-6640. For anything that needs a paper trail, such as a batch query or an order problem, email is still the best route because it keeps the details in one place.
Everything lands in one inbox, [email protected]. Email it directly or use the form on this page.
Product Information
Use this for questions about what a Vinnix product page shows: the SKU, the quantity, the components of a blend, or a value that hasn't been published yet. Tell us which product you mean so we check the right listing. For compound background, the Compound Library may already have the answer.
Order Support
Use this for anything about an order you've already placed, and include the order number if you have it. Tracking, delivery and address questions are covered in the shipping policy. If something went wrong with a delivered order, see the return and refund policy.
Documentation
Use this for certificates of analysis, batch information or other analytical documentation. Include the product name, SKU and batch number. Reports are added to the Vinnix COA Library as each batch is released, and how to read a COA walks through each field.
General Inquiries
Anything else about Vinnix. Common questions about peptides, testing, documentation and orders are answered on the FAQ page.
Send Us a Message
Vinnix products are supplied for laboratory research use only. We're happy to answer questions about product information, documentation and orders, but we can't give guidance on human or veterinary use.
FAQFrequently asked questions
What is the quickest way to contact Vinnix?
Email [email protected] or use the form on this page; both go to the same inbox. Picking an inquiry type on the form helps route your message. Include your order number, or for documentation questions the product, SKU and batch number, and the team can pull the right records without having to email you back.
What should I include in a documentation request?
Give us the product name, the SKU and the batch or lot number that came with your product, plus what you're after, for example the full certificate of analysis or a mass spectrometry report. If you've already searched the Vinnix COA Library and couldn't find the report, say so, and the team will confirm where it stands.
Can Vinnix answer questions about using a product?
No. Vinnix products are supplied for laboratory research use only and aren't intended for human or veterinary use. The team can help with product information, specifications, batch documentation and orders, but we don't give instructions or advice on use. Each compound's Compound Library page summarizes the published research on it, grouped by study type.