About this return & refund policy
This return & refund policy explains how Vinnix handles the topics below. Questions about it can be sent to [email protected] or through the contact page.
Contact Us First
If there is an issue with an order, contact [email protected] and include your order number. Do not return a product without receiving applicable return instructions.
Incorrect or Damaged Orders
If Vinnix ships an incorrect product or a shipment arrives damaged, contact Customer Support promptly and provide photographs or other information reasonably requested to evaluate the issue.
Return Eligibility
Because product integrity and handling conditions may be relevant to certain Vinnix products, not every product is necessarily eligible for return after delivery.
| Return window | To be confirmed by Vinnix |
|---|---|
| Opened products | To be confirmed by Vinnix |
| Restocking fee | To be confirmed by Vinnix |
| Return authorization procedure | To be confirmed by Vinnix |
Refunds
Approved refunds will be issued using the applicable original payment method when reasonably possible. Financial institutions and payment processors may require additional time to post a completed refund.
Shipping Charges
Original shipping charges and return-shipping costs are nonrefundable except where required by law or when Vinnix determines that an error attributable to Vinnix occurred.
Contact
Questions regarding a return or refund may be directed to [email protected].