About this shipping policy
This shipping policy explains how Vinnix handles the topics below. Questions about it can be sent to [email protected] or through the contact page.
Order Processing
Orders are processed according to product availability and Vinnix's current fulfillment schedule. Processing time is separate from carrier transit time. Customers will receive applicable order and shipping information using the email address provided during checkout.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address. Vinnix is not responsible for delays or delivery problems resulting from incorrect or incomplete address information supplied by the customer. If you discover an address error after submitting an order, contact [email protected] as soon as possible. Vinnix cannot guarantee that an address can be changed once fulfillment has begun.
Tracking
When tracking is available, tracking information will be provided after the applicable shipment has been prepared. Carrier tracking information may take time to update after a shipping label is created.
Delivery Times
Estimated transit times are estimates rather than guaranteed delivery dates unless expressly stated otherwise. Carrier delays, weather, holidays, operational disruptions and other circumstances outside Vinnix's control may affect delivery.
Lost or Damaged Shipments
If an order appears lost or arrives damaged, contact [email protected] with your order number and relevant information. Vinnix will review the circumstances and available carrier information.
Shipping Restrictions
Vinnix reserves the right to restrict or decline shipment to jurisdictions in which a product cannot lawfully or appropriately be shipped. Availability of a product on the website does not guarantee that the product can be shipped to every destination.
Shipping Details
| Normal processing time | To be confirmed by Vinnix |
|---|---|
| Domestic shipping services | To be confirmed by Vinnix |
| International shipping | To be confirmed by Vinnix |
| Free-shipping threshold | To be confirmed by Vinnix |
| Temperature-controlled or special handling | To be confirmed by Vinnix |